FAQs

Yes, we offer free measurement and installation for custom window treatments, but not for stock roller shades.  Very small orders and difficult or time-consuming installations, such as shutters and skylight shades, carry an installation fee.  There are always installation charges for replacement windows and doors.

We can repair most problems with windows and doors that King Shade & Window has installed but are unable to repair products that we did not install.

We are unable to repair glass.  Most general-line glass companies can replace glass in windows and doors.

Due to limited staff and potential liability issues, we install and service only products that we have sold to our customers.

We can replace damaged or worn mesh in unbroken screen frames, but we are unable to fabricate replacement screens.

Yes, all installations are done by our staff.  We do not outsource installations.

We are able to repair many types of window treatments.  If repairs are needed, a verbal description of the problem or a visit to the shop with the broken item will help us determine whether or not we can help.  We do not repair blinds in-home.

We accept all major credit cards, checks and cash.  We do not have an online payment portal, and do not offer financing.

Yes, King Shade & Window proudly serves homeowners in West Roxbury, MA, and surrounding towns. Our team specializes in custom replacement windows, ensuring a perfect fit, enhanced energy efficiency, and improved curb appeal for homes throughout the area.

To schedule a consultation and assessment, simply call us or use the contact form on our website. A King Shade & Window professional will contact you to assess your needs and make product recommendations.

Yes! While we’re based in West Roxbury, we also serve homeowners in Dedham, Roslindale, Newton, Jamaica Plain, and many other nearby communities in Greater Boston. If you're not sure whether we service your area, just give us a call.

We offer a local, personalized experience that large national chains can’t match. With decades of experience, we understand the architectural styles and energy needs of homes in the Boston area. Our focus on high-quality products, expert installation, competitive pricing and exceptional customer service sets us apart.

Yes, we offer a variety of ENERGY STAR®-rated custom replacement windows designed to improve insulation and reduce energy costs—ideal for the seasonal temperature swings in Massachusetts.

We carry top-quality brands such as Harvey and Provia known for performance and longevity. Our selection includes custom window options from trusted manufacturers, and we’ll help you select the best brand for your home’s needs, style, and budget.

Yes! In addition to windows, King Shade & Window offers a wide selection of window treatments, including shades, blinds, and shutters. We can recommend options that coordinate with your new windows for a complete look.

Getting the right fit is essential for both function and style—but you don’t have to go it alone. At King Shade & Window, many purchases qualify for free on-location measurements by our experienced team. We’ll come to your home, take precise measurements, and ensure your window shades and blinds are customized for a perfect fit—no guesswork required.

Yes, you can visit our showroom to see window styles, materials, and window treatment options in person. King Shade & Window conveniently located at 1764 Centre St, West Roxbury, MA 02132, and we welcome both walk-ins and scheduled appointments. See our website for complete hours.